The first thing that should be mentioned is that "Medivators" is now "Cantel". It's a little confusing as the web site is still medivators.com, but once on the web site the "Cantel" logo is on top with the quote "Medivators is now Cantel" next to it. So, there's an argument to made that this article should have been titled "Cantel Support". Or is it "Steris Support"? More on that later. Let's get into the "Support" topic.

Expertise and Experience

 Cantel Support / Medivators Support, as previously shared, has a history of being extremely reputable with experienced professional service technicians. Being the manufacturer of endoscopy equipment gives them the opportunity of in-depth knowledge of the endoscopy equipment they sell. This knowledge gives them the expertise in offering effective repair solutions that might address extremely complex issues very quickly. It is important however to keep in mind that in any company not all service technicians have the desire to offer exceptional "above and beyond" service. And with training and experience there are many companies that sell and repair endoscopy equipment that also offer exceptional support and service.

Product and Service Portfolio

Product Quality and Innovation

With Medivators, Cantel and Steris combined the investment into research and development to improve their products and the services they offer may be immense. This factor clearly should give them an advantage over smaller companies that may not have the R&D, training and marketing budget to compete against such a behemoth. But that's not always the case. Historically, many small companies world-wide, unrestrained by corporate red tape, have led the way to cutting edge technologies that have changed the medical world. With this in mind it makes sense to not take this for granted and consider all size companies basing your decision on who you want to support your Medivators / Cantel devices on the most recent reviews and information. 

Compliance with Standards and Regulations

Adherence to industry standards and regulatory requirements is critical for any company offering endoscopy support services. By ensuring the products, devices and support services these companies offer comply with relevant guidelines it assists healthcare facilities to maintain overall patient safety and their accreditation. 

Technical Support and Training

Training programs is another area that larger entities such as Cantel, Medivators and Steris are able to offer. Their shear size, budgets and the fact that they are the manufacturer of some of these devices give them an advantage over some smaller entities. Typically, manufacturer training is some of the best training offered in the medical device industry. It almost always makes sense to explore and consider the training programs that the manufacturer of your medical device offers. With proper training your endoscopy equipment is more likely to be used correctly, maintained properly resulting in a reduction in overall downtime.

Customer Service Responsiveness

Response times for Medivator Support, Cantel Support or Steris Support can vary from entity to entity. But the response time is a key differentiator when it comes to excellent customer service. Larger entities often have larger multi-layered support systems in place to manage a higher number of customers seeking support. These systems can sometimes be slower with a higher likelihood of something falling between the cracks as there's just so much going on in these larger technical support systems. This is where it's possible that the smaller entity offering Medivators, Cantel or Steris Support might be the better choice. A question that might be appropriate is "can you make a phone call and talk to someone without waiting for a phone call back"? while this doesn't ensure excellent customer service it's a great start.

Cost-Effectiveness

Quality is clearly crucial. But selecting a company offering excellent support services at cost-effective pricing is extremely important as well to most companies needing service. This is where smaller endoscopy support entities may have an distinct advantage as they don't have the large overhead of maintaining larger support operations that are capable of handling massive amounts of traffic. The trick is to find a support company that offers cost-effective support without compromising on the quality and performance of the support services they offer. This can sometimes be discerned by seeking out and carefully reviewing "customer reviews".

Reputation and Customer Reviews

The reputation of a company's support offerings starts with their expertise and commitment to customer service. And both of these in some cases are moving targets from year to year as support systems are updated and refined. So, discerning the quality of support your apt to receive today for your Medivator, Cantel or Steris medical device is hard to do without some homework. The good news is that reputation is advertised by word of mouth and online reviews. So, if you take the time to seek out recent reviews of the support offered by specific companies you're much more likely to have a good experience.