MedService Repair is focused on sharing information with our customers to help them get the most out of their equipment. In an effort to help our customers understand their Medivators DSD-201, we are creating a series of bulletins to help customers understand and resolve DSD-201 Alarms. Please see below for a how-to-troubleshoot guide related to Low and High Dis Res Alarms.

If you have any questions about the steps below or if you have an immediate need for Service, Loaners, Filters, or other support for your Endoscope Reprocessor please contact us at the contact details below.
MedService Repair: Good Health for your Patients. Good Health for your Practice. 

Low Dis Res Alarm during Disinfect Phase

See below for a number of troubleshooting steps you can take to diagnose and resolve this error.

     1. Cancel / Abort Cycle

          a. After disinfectant returns to the disinfectant reservoir, make sure you have 4 gallons of disinfectant by filling the reservoir to the black fill line

          b. Make sure the Basin Level Sensor Cap is installed and is not cracked

          c. Make sure the Floating Lid is in place with the blackout sticker on

          d. Re-run cycle: If disinfectant is already at the black fill line, the error is most likely caused by a defective Reservoir Sensor

     2. If Step 1 did not resolve the error, when not functioning correctly, the following components may cause the error:

          a. External Water Regulator

          b. WLD Valve or its seal (#15)

          c. Drain Valve (#11)

          d. Disinfectant Return Valve (#9)

          e. Drain Valve Coils

          f. Drain Manifold Assembly may not be properly pitched

          g. Basin Level Sensor

          h. Valve Drive Board

          i. Sensor Board

If errors cannot be resolved, place a service call with MedService Repair

High Dis Res Alarm during Disinfect Phase

See below for a number of troubleshooting steps you can take to diagnose and resolve this error.

     1. Cancel / Abort Cycle

          a. After disinfectant returns to the disinfectant reservoir, make sure you have 4 gallons of disinfectant by manually draining the reservoir to the black fill line

          b. Re-run cycle: If disinfectant is already at the black fill line, the error is most likely caused by a defective Reservoir Sensor

     2. If Step 1 did not resolve the error, when not functioning correctly, the following components may cause the error:

          a. External Water Regulator

          b. Water Inlet Valve or its seal (#14)

          c. Drain Valve (#11)

          d. Disinfectant Return Valve (#9)

          e. Disinfectant Quick Return Valve (#10)

          f. Drain Valve Coils

          g. Drain Manifold Assembly may not be properly pitched

          h. Valve Drive Board

          i. Sensor Board

If errors cannot be resolved, place a service call with MedService Repair

MedService Repair currently serves 1,400+ active endoscopy customers throughout North America. In addition to providing Preventative Maintenance on Medivators Reprocessors, we also provide Refurbished Medivators Reprocessors, compatible replacement AER filters for all model Reprocessors (Medivators; Olympus; J&J; Steris; Custom Ultrasonics) and a broad line of consumables including filters, lamps, tubing and products used primarily during and around endoscopic procedures. We offer all of these services with expert knowledge gained over 25 years while providing a significant cost savings compared to working with the OEMs.